Information

+ Products bought in-world will be in your inventory in the folder with starting name + eX + or + ezura +. You can also find our products by typing Ezura or eX on the search box on the top of your inventory.

+ NO REFUND : All non-transferable merchandise are non-refundable. Most items sold with no transfer permission cannot be return and cannot get refund.  Exceptional for duplicates purchases.

+ RE-DELIVERY : If you fail to get items you bought in-world or from MarketPlace, please send transactions information to get re-delivery. Will not resend without proof of purchase.

+ DUPLICATE PURCHASES : Duplicate purchase will get a refund with proof of purchases.  Please send notecard to ezura Xue with title : Duplicate Purchases : Yourname. Please include transactions number, date of purchase and item name in the notecard.

+ COPIES : Don’t forget to make back-up copies before you modify. Most products are copy + modify/resizer.  [Deletable scripts]. You will still have new copies if you need to resize to new size after you delete scripts in other copy. So, don’t forget to make back-up copies!

Gifting Options : + Most products can be sent as gifts.  You can send them as gifts from the MarketPlace.

+ Any questions or comments regarding our merchandise, or suggestions, please do not hesitate to contact us. Send message or notecard to ezura Xue in-world.
Please include these informations with your concern: Your avatar name, Product name, Transaction #  & Msg.

+ If you have concerns and would like to inform ezura Xue, send her message/IM, to get a faster reply. All her messages goes to her email. She will try and reply to you as soon as she can. Will reply offline, sometimes. Usually not available on Sundays and Mondays.

We will try to reply to IM’s and Notecards as soon as we can if we get them. IM get lost sometimes. So, if we didn’t reply please send them again.

Thank you! ^^